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How we built a business out of recession — chapter 46 — go get ’em Jack

5 min readMay 16, 2025

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The story of CitNOW*

This is the 46th chapter about CitNOW, the company started from a kitchen table in Winnersh, Berkshire. If you’d like to read from the beginning, here’s a link to chpt 1. Each chapter is a 5-minute read. It’s an early draft of a book.

CitNOW was founded by Andrew Howells and Donna Barradale in 2005, although the company was only registered in 2008. In February 2018, we sold the company to Tenzing, a UK private equity company. It has been sold again since.

Photo by Jeremy Beadle on Unsplash

Claudia rounded off our horribilis annus by collecting all of our financial woes and writing them off in one go. Nearly £1 million went down the paper toilet. The good news was being able to start the following year in much better shape, much closer to a cashflow positive situation.

Costs had been cleared out that we couldn’t afford. I was sad to lose people, but delighted that we got rid of the ego-oriented trappings, such as the Manchester office and the chauffeur, even if he was a lovely Liverpool supporter.

It also meant we could focus our attention and limited resources on some of our biggest opportunities, supporting growth in the largely untapped European markets.

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